hugpoint.ai

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TERMS OF SERVICE
HugPoint.AI

(website and application)

1) GENERAL PROVISIONS

  1. These Terms of Service (“Terms”) set out the rules for using the HugPoint.AI website and mobile application (“the Website” and the “App”) operated by ANTON YURKEVICH conducting a sole proprietorship under the business name ANTON YURKEVICH, with its registered office at: Mazowieckie Voivodeship, Pruszków County, Raszyn Commune, Rybie, ul. Wypoczynkowa 10, 05‑090, NIP (Tax ID): 5252902584, REGON: 521647422, e‑mail: info@hugpoint.ai (“Service Provider”).
  2. The Service Provider provides electronic services consisting in particular of: enabling users to create profiles, browse and search other profiles on the map, make contact, arrange “here and now” meetings, exchange messages, and use additional paid features (“Premium Services”).
  3. Using the Website and the App constitutes acceptance of these Terms and the Privacy Policy (link: https://hugpoint.ai/privacy-policy/), which sets out the rules for processing personal data.
  4. HugPoint.AI provides only a tool for user communication and matching.
  5. HugPoint.AI does not organize, supervise, or guarantee the safety of offline meetings between users. Each user is solely responsible for their own decisions regarding real‑world meetings. We recommend particular caution during first contacts (e.g., meeting in public places, informing trusted persons).
  6. The Website and the App do not provide medical or therapeutic services and do not replace specialist care. Using the Website and the App is not a substitute for professional help.
  7. HugPoint.AI was created to enable users to make quick, local contact with others in a “here and now” mode to obtain companionship, start a relationship, or simply for a hug.
  8. Users choose the role of “Giver” or “Taker”. These roles are marked with icons in the interface—the icons are intended to make the role recognizable without reading the description.
  9. Main assumptions of the Website and the App:
  • fast matching of users in the nearest vicinity,
  • “here and now” action (map as the main screen),
  • emphasis on safety, voluntariness, and respect for others’ boundaries.

DEFINITIONS

  1. User – a natural person who is at least 18 years old and has registered an Account in the App or on the Website.
  2. Account – the User’s profile created during registration on the Website or in the App.
  3. Giver – a role a user may choose; indicates willingness to offer a hug/support to another person.
  4. Taker – a role a user may choose; indicates seeking a hug/support.
  5. Ranking – a quantitative indicator (measured on a 7‑star scale) reflecting trust level and quality of user interactions in the App or on the Website. The Ranking affects profile visibility in lists and on the map. The Ranking is displayed for female users (as the average of post‑meeting ratings). Male users do not see the Ranking in female users’ profiles.
  6. Avatar – a personal graphic marker representing the user (their photo) on the main map of the App or Website. The Avatar serves as an interaction point enabling viewing the user’s profile and sending a meeting invitation. The Avatar may contain visual markers (e.g., premium accounts, verified accounts, etc.).
  7. Photo Verification – a procedure for verifying a user’s identity via a selfie in accordance with the rules of the Website and the App.
  8. Premium Services – paid functionalities specified on the Website or in the App (e.g., profile highlighting, additional contact options, and others).
  9. Moderator – a person authorized by the Service Provider to moderate content and conduct housekeeping activities, responsible for supervision, management, and ensuring proper conduct of interactions in the digital space of the App and the Website. The main tasks include removing inappropriate content such as spam, profanity, or hate speech and ensuring compliance with the Terms.
  10. Other terms used in the Terms have meanings consistent with the content of this document.

2) PRIVACY

  1. A separate privacy policy applies to privacy in HugPoint.AI and must be read. More information on how HugPoint.AI and its affiliates collect, use, and share personal data can be found in the Privacy Policy https://hugpoint.ai/privacy-policy/ (link). By using the Website and the App, you consent to HugPoint.AI using your personal data in accordance with our Privacy Policy.
  2. HugPoint.AI grants you the right to use the Website and the App in accordance with these Terms.

3) CONDITIONS OF USE

  1. Before creating an account with HugPoint.AI, make sure you are entitled to use our platform. This section sets out both permitted and prohibited activities when using the Website and the App, as well as the rights we grant to users.
  2. You may not create an account or use the Website and the App if any of the following statements is untrue. By using the Website and the App, you represent and warrant in particular that:
    • You are a natural person (not a legal person or other business entity) and you are at least 18 years old.
    • You have the legal capacity to enter into a binding agreement with HugPoint.AI.
    • You have not committed an ex officio prosecutable crime (or an act of similar gravity), a crime against sexual freedom, or a crime involving violence or threats of violence, you have not been convicted of such, nor accepted a penalty for such, unless pardoned for a non‑violent offense and we have determined that you do not pose a risk to other users.
    • You are not listed on a sex offender register.
    • You do not have more than one account with HugPoint.AI.
    • You have not previously been removed from HugPoint.AI or associated services of affiliates, unless you have received our explicit written consent to create a new account.
  3. If at any time you cease to meet the above requirements, your access rights to HugPoint.AI will be automatically revoked and you will be obliged to immediately delete your account. We reserve the right to block access to the Website and the App without prior notice.

4) REGISTRATION – CONCLUSION OF AGREEMENT

  1. Upon registration, the User declares that they are of legal age. If it is found that the User is a minor, the Account will be suspended and deleted.
  2. Registration and login:
    • primary login method: phone number with SMS code confirmation; the phone number is used for authentication and account recovery;
    • alternatively, the User may log in via external accounts (Google, Apple, Facebook, X, LinkedIn). Using external login means that some data may be provided by the account provider in accordance with its privacy policy;
    • the Service Provider is not responsible for the privacy policies of third parties (social login providers).
  3. In case of access loss (e.g., phone number change), the User may use the account recovery procedure described in the Help Center or via technical support (support@hugpoint.ai). The procedure requires verifying the User’s identity to the extent necessary to protect the Account.
  4. The User is obliged to provide truthful data and keep it updated. Providing false data may result in account blocking or deletion.
  5. Upon registration on the Website or in the App, a free agreement for the provision of services by electronic means is concluded between the User and the Service Provider, the content of which is defined by these Terms.
  6. Purchasing a paid service (“Premium Account”) constitutes conclusion by the User and the Service Provider of a separate paid agreement for the provision of digital services, also governed by these Terms.
  7. Before concluding a paid agreement, the User receives clear information indicated on the Website or in the App about the price, payment methods, and conditions of service provision. The agreement is concluded when the User explicitly confirms the payment obligation by clicking the purchase button for the selected paid service on the Website or in the App. Paid services may provide different terms (flexible user choice, e.g., 1 week, 1 month, 6 months, or 1 year). Before making a selection, the user will have clear information in the App or on the Website about the period chosen for the paid service.
  8. The Premium service is activated immediately after confirmation of successful payment.
  9. The App and the Website also provide an easy option to cancel any paid service via a one‑click cancellation (“cancel subscription”).
  10. The User declares that they act in their own name and on their own account, and that all data provided during registration and purchase is true and current.

5) TERMINATION OF AGREEMENT (ACCOUNT DELETION)

  1. Free agreement:
    • The User may, at any time and without stating a reason, terminate the free agreement by deleting their profile in the “Settings” tab in the App or on the Website. Simply uninstalling the app from a device does not delete the profile or terminate the agreement.
    • The Service Provider may terminate the free agreement with 14 days’ notice. This right does not limit the possibility of immediate account blocking or deletion in case of the user’s breach of the Terms or other violations indicated in the Terms, e.g., reports from other users. Decisions in this respect are made at the Service Provider’s discretion and do not require prior notice.
  2. Paid agreement
    • The rules for terminating the paid agreement are specified at the time of its conclusion (in the order section). If there are no separate provisions, termination must be submitted no later than 14 days before the end of the current billing period.
    • Failure to terminate on time results in automatic renewal of the agreement in accordance with the information presented at purchase.
    • The Service Provider will notify the User in advance of the upcoming subscription renewal, in the manner required by law, along with instructions for cancellation.
    • Cancellation of the Premium Account is possible:
      – via the “Cancel” button available in the App or on the Website
      – by sending an unambiguous declaration of intent by e‑mail to support@hugpoint.ai;
    • Deleting the profile alone does not terminate the paid agreement. Financial obligations remain in force, and non‑use of the service does not entitle the user to a refund.
  3. Deleting the Account results in data being removed from the system in accordance with the rules described in the Privacy Policy, subject to data that the Service Provider may be obliged by law to retain (e.g., for billing purposes).

6) OBLIGATIONS OF PERSONS USING THE WEBSITE AND THE APP

  1. In accordance with the Terms and generally accepted principles, you undertake to:
    • comply with the provisions of these Terms;
    • comply with all applicable laws, including but not limited to data protection, intellectual property, anti‑spam, and regulatory requirements;
    • use the latest version of the Website or the App (changes and updates to the Terms, Privacy Policy, etc. are possible);
    • take reasonable steps to protect login credentials.
  2. Furthermore, you undertake not to:
    • provide false information about your identity, age, or affiliation with a person or entity;
    • use the Website or the App in a way that is harmful to the Website or the App or prevents other users from using it;
    • use the Website or the App for unlawful or improper purposes, in particular—harass, torment, stalk, intimidate, attack, defame, harm, or otherwise exploit or mentally harm anyone, as such content is considered prohibited;
    • request that other users disclose their passwords, regardless of necessity, or identifying data for commercial or unlawful purposes, or share others’ personal data without permission, as well as demand money or other valuables from another user;
    • use another user’s account;
    • use our Website or App in connection with fraud, a pyramid scheme, or similar practice; use the Website or App in connection with financing a political campaign or to influence an election result, unless you share your own political opinions;
    • disclose confidential or proprietary information that you are not entitled to disclose;
    • copy, modify, transmit, distribute any copyrighted materials, images, trademarks, or trade names;
    • create a new account after we suspend or delete your account, unless we consent.
  3. Posting and sharing content that violates these Terms may result in immediate suspension or deletion of your account. We expressly prohibit posting inappropriate content (by content we mean—among others—any text content, images and photos, video, audio, and other materials on our Website and App, including any information on user profiles and in private messages).
  4. You are responsible for all content you post on the Website and in the App. Do not post materials that could violate these Terms, others’ rights, or expose you or us to legal liability.
  5. You assume full responsibility for your content shared in the App or on the Website.
  6. You declare that all data provided to us or other users (including information obtained, for example, through external login such as Facebook) is true and current. In case of changes, you undertake to supplement or correct it.
  7. You acknowledge that we may monitor and review your content for safety reasons, and that we have the right to remove, delete, edit, or restrict any of your content or block or prevent access to it at our discretion.
  8. You may not copy users’ content or use it for profit or for spamming, harassment, or making criminal threats. We reserve the right to delete your account in case of improper use of user content.
  9. We encourage reporting any inappropriate user content or improper conduct by other users. You can do this directly by clicking the “Report” option in the user’s profile, in chat, or during an active interaction. You can also contact us at: info@hugpoint.ai. By selecting the “Report” option, a user can choose a reason (e.g., spam, fake profile, harassment, fraud, threat, or other). After submitting a report, the user will receive a confirmation message.

7) WELCOME SCREEN, MAP, AND INTERFACE

  1. After launching the Website or the App, you will see a welcome screen (animation/logo), then you will be redirected to the main screen with a map showing available nearby users (provided the user has consented to share location—see Privacy Policy – link https://hugpoint.ai/privacy-policy/).
  2. For unregistered users, any attempt to interact with other profiles (e.g., clicking a profile) will redirect to the registration/login screen.

8) CREATING A PROFILE AND CONTENT RULES

  1. A user profile contains fields required by the Website and the App:
    • first name,
    • date of birth (the system may automatically indicate a zodiac sign based on it),
    • hometown,
    • interests: choose at least three items from a predefined list of categories (no free‑text entry),
    • gender (mandatory field),
    • photos: the user may upload 2 to 10 photos; one photo must be the main photo.
  2. Photos must depict the user and may not violate the law or good morals (ban on pornographic content, nudity, content inciting hatred or violence). Moderators may remove photos that violate the rules. Repeated violations may result in Account suspension or deletion.
  3. Photo verification:
    • for the first agreed meeting, selfie verification is not required,
    • starting from the second agreed meeting with the same User (arranged via the Website or the App), before attempting to arrange another meeting, the system will display a modal requesting photo verification (taking a selfie),
    • after successful verification, the profile receives a “verified” marker. This indicates only that an automated match of the selfie to the profile photo was performed; it is not a guarantee of full identity or safety.
  4. Failure to complete verification may prevent arranging further meetings via the Website or the App. The Service Provider reserves the right to apply restrictions to that extent.

9) GIVER / TAKER — RULES OF USE

  1. The User independently chooses the “Giver” or “Taker” role in Account settings and may change it. The roles are declarative in nature—indicating willingness to give or receive a hug/support.
  2. A User acting as a “Giver” declares readiness to give a non‑verbal, non‑commercial, and non‑erotic gesture (e.g., a hug) in accordance with the principles of voluntariness and consent. It is prohibited to use the Website or the App to offer sexual services, commercial services, or any paid consideration.
  3. Users are obliged to respect others’ boundaries and to obtain explicit consent before making physical contact. Failure to respect another person’s consent is a breach of the Terms and may result in sanctions.

10) MAIN MAP AND USER SEARCH

  1. After logging in, the User goes directly to the main screen with a 3D map showing the locations of other Users in real time, with landmarks and buildings to make the visualization as realistic as possible.
  2. The User’s location is updated when the Website or the App is active. After leaving the Website or the App, the last known position is displayed with the “offline” label.
  3. Other Users are visible as pins/avatars.
  4. In case of many people in one place, avatars are grouped into cluster pins with information on the number of Users in a given location.
  5. Giver/Taker roles are visible to the other side (Givers see Takers and vice versa).
  6. The filter panel allows searching Users by:
    • distance (0–50 km),
    • gender,
    • Ranking (1–7 stars),
    • interests (selection from a list).
  7. User ranking in search results considers, in order: paid status, rating, paid feature activity, number of meetings, number of canceled meetings, and number of photos.
  8. Clicking an Avatar opens a mini profile card with basic information and buttons to send an invitation or start a chat.

11) MEETINGS AND INTERACTIONS IN THE APP

  1. The Website and the App enable arranging meetings between Users in a “here and now” mode (specific date and time). All decisions regarding the place, time, and nature of the meeting are made solely by the Users. The Website or the App proposes an optimal meeting place at equal distance from both parties. The User may change it manually.
  2. Offline meetings are at the Users’ sole responsibility. The Service Provider is not liable for damages arising in connection with real‑world meetings, nor for Users’ behavior outside the Website or the App.
  3. We recommend caution when meeting people you met online, e.g., meeting in public places, informing a trusted person about the planned meeting, using the SOS function, and verifying the profile before the meeting.
  4. After both parties accept the meeting proposal, the App or the Website sets the route and enables each User to track the other person’s movement in real time.
  5. At the start of the meeting, a dedicated chat opens, available only to meeting participants.
  6. Before starting a conversation, the AI Assistant may propose conversation topics based on Users’ interests. The AI Assistant may suggest quick replies or reactions tailored to the conversation context.
  7. The AI Assistant may be presented visually (an animated character), and the User has the right to hide this feature at any time.
  8. The App enables a countdown to the meeting and sending a reminder to the other person in case of being late (timer function).
  9. The User may change the meeting time (within a specified time before it begins) or cancel it entirely.
  10. After the meeting, the User can leave a rating and a comment.
  11. Ratings differ depending on the User’s role—women may give a point‑scale rating and a comment; men express an opinion in a “Yes/No” form.
  12. In case of a positive meeting assessment, the AI Assistant may propose another meeting to the Users.
  13. In case of failure or cancellation of a meeting, the AI Assistant may suggest profile adjustments or alternative actions to support activity in the App.
  14. Each User has access to their meeting history, including date, place, participant role, received ratings, and the ability to plan another meeting with the same person.

12) SOS FUNCTION AND LOCATION SHARING

  1. The Website and the App may offer an optional SOS function, enabling one‑time sharing of the User’s location and (optionally) the identifier of the agreed meeting to a trusted person designated by the User.
  2. Using the SOS function is voluntary and requires explicit activation by the User. The User adds the trusted contact and activates SOS on their own; they may also withdraw previously granted consent at any time.
  3. Location data shared under SOS is used solely to send a notification to the trusted person and is not used for marketing or profiling purposes. Detailed rules for processing location data are described in the Privacy Policy – (https://hugpoint.ai/privacy-policy/ link).
  4. The SOS function is solely auxiliary in nature and serves to provide the User with an additional sense of safety.
  5. The SOS function is not an emergency service or a public‑service call and does not replace emergency numbers (e.g., 112).
  6. The User is obliged to use the SOS function as intended. In particular, it is prohibited to:
    • send false alarms,
    • harass or mislead trusted persons,
    • use the function in a way that violates the rights or privacy of third parties.
  7. Abuse of the SOS function may result in temporary account restrictions or account deletion.
  8. The Website or the App provides only the technical tool enabling transmission of the SOS information and is not responsible for the content of the message or for the actions or omissions of trusted persons who receive the notification.
  9. The Service Provider is not responsible for the lack of response by trusted persons or the effectiveness of using the SOS function.

13) MODERATION, REPORTING ABUSE, AND SANCTIONS

  1. A “Report” button is available on the Website and in the App to report abuses, violations of the Terms, or suspected crimes. Reports are reviewed by Moderators. A reporting form is also available to users to facilitate reporting and contacting us.
  2. Moderators may take the following actions: warning, temporary Account suspension, permanent Account deletion, removal of content violating the Terms.
  3. Moderators review only the content necessary to consider the report or indicated by the moderation system (e.g., artificial intelligence). Moderator access is logged.
  4. The User may appeal a Moderator’s decision by contacting info@hugpoint.ai; appeals are processed in accordance with internal procedures.
  5. Each report is processed promptly, no later than within 30 days of receipt.
  6. In the case of reports concerning security breaches, abuse, or fake profiles, the Service Provider takes appropriate actions, including warnings, temporary suspension, or deletion of the User’s account who committed the violation.
  7. The Service Provider reserves the right to request additional information or evidence from the User to properly process a complaint or report.
  8. The User will be informed of the outcome of the report at the e‑mail address they provided.

14) PREMIUM (PAID) SERVICES, PROMOTIONS, AND REFERRAL CAMPAIGNS

    1. Details of Premium Services (scope, prices, subscription periods) are available on the Website or in the App. Prices are given gross (including VAT, if applicable).
    2. Payments may be made via Apple App Store, Google Play, or designated payment operators. Details of billing, renewal, and cancellation of subscriptions are described on the Website or in the App and in the rules of the payment operators.
    3. Promotions and referral programs (e.g., “+7 days Premium for referring a friend”) are carried out under the terms specified in the rules of the specific campaign, which are publicly available with the given promotion.
    4. In the case of sales via the App Store / Google Play, those platforms are the seller and Apple/Google refund policies prevail. In the case of direct sales (after launching sales on the website), consumer law and the refund policy published by the Service Provider apply.
  1. The Service Provider may also offer other paid services or features available in the App or on the Website, e.g.:
    • profile boost—allows the profile to be highlighted on the map and the user list;
    • credit system: Users may purchase credits (“hagi”), used for boost or increasing ranking;
    • or others.
  2. Detailed information on the scope of a given service, price, duration, and payment terms is presented to the User each time directly in the purchase flow on the Website or in the App.
  3. Before making a payment, the User receives clear information in particular about the price, method of payment, duration, and rules for cancellation of the service.
  4. The provisions of these Terms apply accordingly to all paid services, unless separate conditions are indicated at purchase.

15) ARTIFICIAL INTELLIGENCE (AI ASSISTANT)

  1. The App and the Website use artificial intelligence (AI) tools that support Users in communication (e.g., message suggestions) and increase platform safety (e.g., automatic content moderation and detection of behavior violating the Terms). If a message is flagged as suspicious or reported by another User, the content may be verified by a moderator. Moderators do not review correspondence on an ongoing or preventive basis—they only have access to content that has been reported or qualified for review by the App’s or Website’s safety system.
  2. Algorithms may analyze content published and sent in the app to prevent abuse, spam, offensive, or unlawful content.
  3. Decisions based on AI analysis are supervised by moderators. The User has the right to obtain an explanation of the reasons for a decision and to appeal it.
  4. The use of AI does not lead to decisions producing legal effects concerning Users made in a fully automated manner.
  5. The legal basis for processing data within AI operation is the Service Provider’s legitimate interest in ensuring safety and proper functioning of the Website and the App and in providing Users with additional functionalities.
  6. AI is presented as a dynamic, friendly character (waving, blinking, moving mouth), clearly different from other Users’ avatars.
  7. AI features:
    • proposing conversation topics before and during a meeting,
    • chat reply suggestions,
    • support in planning subsequent meetings after a positive rating,
    • assistance when a user has no matches or a meeting did not take place.
  8. The User may hide the AI suggestions block with the “X” button.
  9. AI may run a separate chat available in a dedicated app mode.
  10. Remember that AI is not infallible—algorithms may err, data may be incomplete, and results unpredictable. Keep in mind that:
    • AI is supportive in nature and does not replace professional advice,
    • the User uses AI recommendations at their own risk,
    • errors and inaccuracies in algorithm operation are possible,
    • we continuously improve AI, but do not guarantee perfect results.

16) ADVERTISING, MARKETING COMMUNICATIONS, AND TARGETING

  1. All advertisements displayed on the Website or in the App or promotional materials are clearly marked as sponsored.
  2. Sending marketing communications (e‑mail, SMS, push) is carried out only on the basis of the User’s voluntary consent (checkbox “I want to receive commercial information”).
  3. Ad targeting based on User data is carried out only on the basis of consent and within the limits set out in the Privacy Policy. Due to the protection of sensitive data, the Website or the App does not use targeting based on sexual orientation, political opinions, religious beliefs, or health status.
  4. Advertising content may not be misleading or suggest that the Website or the App replaces professional medical or psychological help.

17) PERSONAL DATA PROTECTION

  1. The controller of Users’ personal data is the Service Provider. The rules for processing personal data, including scope, purposes, retention period, and legal bases for processing, are described in the Privacy Policy available on the Website or in the App.
  2. In particular:
    • the phone number is processed for authentication and account recovery; it will not be used for marketing without the User’s explicit consent,
    • the verification selfie is processed solely for verification of the profile photo; this data is stored with safeguards and deleted in accordance with the Privacy Policy, unless the User consents to longer storage for safety purposes,
    • cookie consent logs and moderation actions are stored for accountability and safety.
  3. The User has rights provided by applicable law (access, rectification, erasure, restriction of processing, data portability, objection). Details of exercising these rights are available in the Privacy Policy.
  4. The Service Provider applies technical and organizational measures adequate to the risk to protect Users’ data. These include, among others, traffic encryption, access restrictions, and incident response procedures.
  5. Personal data breaches will be recorded and, where required, reported to the competent supervisory authorities and, where appropriate, to data subjects, in accordance with the law.

18) COMPLAINTS

  1. Every User has the right to submit a complaint regarding the functioning of the Website and the App, services provided, or payments.
  2. Complaints may be submitted by e‑mail (addresses indicated at the end of the Terms – Contact), via the contact form available on the Website or in the App, or in writing to the Service Provider’s registered address (according to the e‑mail addresses indicated – Contact).
  3. For efficient processing, a complaint should include:
    • the User’s identification data (first name, last name, e‑mail address assigned to the account),
    • a description of the problem or defect,
    • an indication of the requested resolution (e.g., bug fix, re‑provision of the service, price reduction, refund),
    • any evidence (e.g., screenshots, payment confirmations).
  4. The Service Provider processes complaints within 14 calendar days from receipt. If the submission must be supplemented, the period runs from the date full information is provided.
  5. The response to the complaint will be sent to the User’s e‑mail address or in another manner indicated in the submission.
  6. The User has the right to use out‑of‑court methods of handling complaints and pursuing claims (in particular by contacting a Consumer Ombudsman or using mediation or the assistance of consumer organizations).

19) LIMITATION OF LIABILITY

  1. The Service Provider is not liable for:
    • actions or omissions of Users outside the Website or the App (offline meetings),
    • damage resulting from the User’s failure to follow safety rules,
    • decisions and actions of third parties, including trusted persons who received data via the SOS function.
  2. The Service Provider is liable for failure to perform or improper performance of services in accordance with applicable law, subject to limitations arising from the nature of the electronic service.
  3. The Service Provider is not liable for improper operation of the Website or the App if it is caused by:
    • the User’s sole fault, in particular failure to meet technical requirements, breach of the Terms, device damage or misconfiguration, low battery, lack of system or app updates,
    • circumstances beyond the Service Provider’s control, such as lack of Internet access, interruptions in telecommunications operators’ services, random events, or force majeure,
    • temporary suspension of the Website or the App to perform maintenance, introduce updates, or remove defects—of which Users will be informed in advance where reasonably possible.
  4. None of the provisions of these Terms excludes or limits the Service Provider’s liability to a consumer where such exclusion or limitation would be contrary to mandatory provisions of law.
  5. The Service Provider will use due care to ensure Users continuous and safe access to the Website and the App; however, it does not guarantee uninterrupted availability or complete freedom from technical errors.

20) CHANGES TO THE TERMS

  1. The Service Provider reserves the right to amend the Terms. Users will be informed of changes at least 14 days before they take effect via a message in the App, on the Website, or by e‑mail. If the changes are material relative to the current use of the App or Website, the User has the right to terminate the agreement before the effective date without incurring costs.

21) CONTACT AND COMPLAINTS

  1. Contact:
  2. Any complaints regarding the processing of personal data may also be addressed to the competent supervisory authority.

22) TECHNICAL REQUIREMENTS

  1. To use the HugPoint.AI Website and App, you need:
    • a mobile device such as a smartphone or tablet with Internet access,
    • an active Internet connection (Wi‑Fi or mobile data, 3G/LTE; 4G/5G recommended),
    • enabled and working GPS/location modules and (optionally) Bluetooth,
  2. Minimum requirements for the mobile app:
    • Android operating system version 10.0 (Q) or newer,
    • iOS operating system version 15.0 or newer,
    • at least 3 GB of RAM,
    • at least 200 MB of free device storage for installation and app data,
    • a screen with a resolution of at least 720 × 1280 pixels.
  3. Minimum requirements for using the website:
    • current version of one of the browsers: Chrome, Safari, Firefox, Edge,
    • support for cookies and JavaScript.
  4. For proper operation of certain functionalities (e.g., map, SOS, real‑time meeting scheduling), consent to access the device location is necessary. Lack of consent may limit the operation of the App or the Website.

23) FINAL PROVISIONS

  1. These Terms are governed by Polish law to the extent that this does not conflict with applicable consumer protection laws in the European Union.
  2. For consumers using the App or the Website in an EU Member State, the laws of the country of the consumer’s residence concerning consumer protection apply, insofar as those laws cannot be excluded under applicable law.
  3. If any provisions of these Terms become invalid or incomplete, the validity of the remaining provisions shall not be affected in any way.
  4. The Terms enter into force on 1 October 2025.